- > Is this really free?
- > How do you make money?
- > My emails are not working, help!
- > The emails I send end up in the SPAM folders of my recipients!
- > How do I know if my DNS is set correctly?
- > What's a DNS, and why do I need to configure it?
- > What's an "MX" DNS record?
- > What's an "SPF"?
- > What's a "DKIM"?
- > Are SPF and DKIM records required?
- > What are the credentials to connect to the administration interface?
- > I can't get my emails to work on my Gmail/Outlook/Thunderbird/Something mail client!
- > Where can I create/edit/delete users for my domain?
- > When will premium features be available?
- > I need to create more than 5 users for my domain right now / I need more than 1 GB per user right now.
- > Help, I forgot my password!
- > I know my password but it's not working anyway!
- > Where can I change my password?
- > Where can I change email settings such as automatic replies and redirections?
- > How to set a catch-all address for my domain?
- > How come a non domain administrator can access the administration interface?
- > Can I use your service to send SPAM?
Is this really free?
Yes! We basically started building this service for ourselves and for friends. The popularity of it motivated us to open the platform to everyone, and here we are. The only difference is that we now have to somewhat limit usage to 5 users per domain and 1 GB per user, otherwise it'll cost us too much. The current plan is to break those limits by offering non free premium features, coming soon. But worry not: we'll always keep a free core. This is what started the whole endeavour.
To learn more, have a look at the about us page.
How do you make money?
We don't! And we actually have to spend money for server usage. Hopefully this will change a bit with future non free premium features.
My emails are not working, help!
In the vast majority of time, this is due to a bad DNS configuration. Please check out our guide on how to setup your DNS. If you're still in trouble you can ask us to do that configuration for you, but it'll require for you to provide us the registrar credentials you used to purchase your domain (so we can access and edit your DNS configuration). You might also find the following guides helpful:
The emails I send end up in the SPAM folders of my recipients!
If your emails are delivered but they end up in the SPAM folders of your recipients, it is very likely due to a bad configuration (or an absence of configuration) of either your SPF DNS record or your DKIM DNS record, or both.
You may use mail-tester.com or dnschecker.org to check whether these records are set correctly or not. Please then follow our guide on how to setup your DNS correctly. If both SPF and DKIM look good but your emails still end up in SPAM folders, please contact us.
How do I know if my DNS is set correctly?
First, try to send an email to your domain email address and use the webmail to check if it is delivered. If it is indeed delivered, it means that at least your MX record is set properly. If it's not delivered, your MX record isn't right.
Please make sure your DNS settings satisfy our DNS configuration guide.
What's a DNS, and why do I need to configure it?
A Domain Name Server is a server acting as a directory for websites and other internet services. When you enter the name of a website in your web browser, say "google.com", your browser first asks to a DNS where it can find that site (i.e. what's the IP address of the server serving that particular site). The same thing goes for emails. When you send an email to someone, say to "firstname.lastname@example.org", your mail client (Gmail, Outlook, ...) first asks a DNS server where to actually send the email (i.e. what's the server handling emails for "poupoupidou.com").
Thus, any domain with email addresses needs a DNS configuration.
If you're using postale.io for your domain emails, you need to set your domain DNS records so that mail clients everywhere in the world know that emails sent to your domain are handled by postale.io mail servers. Usually, only people knowing the registrar credentials used to purchase a domain name have the ability to edit DNS records for that domain. That's why either you do it yourself, or you have to send us your registrar credentials for us to do it for you.
The main DNS record for emails is called an "MX" record. For websites, it's called an "A" record. There are many more records for different purposes. To configure your DNS properly, please visit our DNS configuration guide.
What's an "MX" DNS record?
It's the DNS record for mail servers. It tells what mail server(s) handle emails for a given domain name. To know the right MX records you need to use our services, please have a look at our DNS configuration guide.
What's an "SPF"?
This is another DNS record used for emails. Quoting Wikipedia: "Sender Policy Framework is an email authentication method designed to detect forging sender addresses during the delivery of the email.". It basically gives the emails you send a better score and a lesser chance of being seen as SPAM. To know the right SPF records you need to use our services, please have a look at our DNS configuration guide.
What's a "DKIM"?
This is another DNS record used for emails. Quoting Wikipedia again: "DomainKeys Identified Mail (DKIM) is an email authentication method designed to detect forged sender addresses in emails [...].". Similarly to SPF records, it gives the emails you send a better score and a lesser chance of being seen as SPAM. To know the right DKIM records you need to use our services, please have a look at our DNS configuration guide.
Are SPF and DKIM records required?
Technically, they're not. Only the MX record is required. But SPF and DKIM are strongly recommended, as without them the emails you send have a much higher chance of being considered as SPAM. If you set SPF and DKIM, it's very unlikely than any (legitimate) email you send land in the SPAM folders or the recipients. To know the right SPF and DKIM records you need to use our services, please have a look at our DNS configuration guide.
Where can I change the DKIM for my domain?
On your administration interface, in the domain settings page (you need to be a domain administrator to have access to this). If you change your DKIM, please make sure to update your DNS record accordingly.
What are the credentials to connect to the administration interface?
Your username is always your domain email address. For your password:
- If you are the first user registered on postale.io for your domain, you received your password by email at the personal email address you've used to create that first user. If you didn't receive the email, or if you've mistyped your personal email address, please contact us.
- If you are not the first user registered on postale.io for your domain, your password has been set by the domain administrator who created your user. Please contact him/her to get your password.
Note that you can always change your password from your administration interface.
What are the credentials to connect to the webmail?
I can't get my emails to work on my Gmail/Outlook/Thunderbird/Something mail client!
Open your mail client, and find the menu/button to add an account. The interface will ask for your username (that's your full domain email address) and your password. Enter them.
From there, most commonly used mail clients should be able to autoconfigure everything for you, thanks to our built-in autoconfiguration feature. If they don't autoconfigure, they'll ask you to provide some settings instead. Namely: SMTP server and port, POP or IMAP server and port, and SSL/TLS settings. All the settings you need to do that are provided on our mail client configuration guide.
Where can I create/edit/delete users for my domain?
On your administration interface. Only if you are a domain administrator will you be able to act on other users of your domain.
When will premium features be available?
We can't tell you that, because we don't know yet! Quality takes time. As soon as we have visibility on that we'll update the FAQ.
I need to create more than 5 users for my domain right now / I need more than 1 GB per user right now.
Please contact us and tell us what you need exactly. We might be able to fulfill your request, depending on the resources at our disposal at the moment. We always try to satisfy our users, and if we can help you, we will.
Help, I forgot my password!
Please contact your domain administrator, as he/she can reset your password from his administration interface. By default the first user registered on postale.io for a given domain is a domain administrator. However other administrators can be added later by any domain admin.
If you are actually a domain administrator, you need to contact us so we can reset your password for you. We'll have to first check you are indeed who you say you are, of course.
I know my password but it's not working anyway!
If you're absolutely certain you're using the right credentials to login but it's not working anyway, it means a domain administrator has changed your password. Please contact a domain administrator.
Where can I change my password?
On your administration interface, in the 'My account' page. Credentials are the same as for the webmail.
Where can I change email settings such as automatic replies and redirections?
On your administration interface, see the 'SIEVE filter' section on the email account settings page.
How to set a catch-all address for my domain?
Connect to your administration interface with a domain administrator account. Click on your domain then on 'Edit settings', check 'Domain bin' and choose a catch-all target email.
How come a non domain administrator can access the administration interface?
If you're not a domain administrator, you're administration interface will only allow you to modify settings related to your own account: change your password, set an out of office automatic reply, etc.
A non domain administrator does not have access to any action on other users of the domain or on the domain settings. Only domain administrators have such options.
Can I use your service to send SPAM?
No! We have the Rspamd anti-spam software monitoring things, and we're constantly watching for abnormal activity. We reserve ourselves the right to suspend or ban any person using our services to send SPAM compaigns, phishing attacks, or any fraudulent emails. This is mainly to ensure that we stay out of domain blacklists (DNSBL), thus preserving all of our users from being considered as spammers.